To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

The shortcut has been in our psyche since most of us can remember. It often is a deviation from the conventional as a means to get somewhere or do something to save time. Time is precious, and ...

The "normalization of deviance" occurs when individuals accept cutting corners or substandard performance as normal practice, leading to a dangerous downward spiral of increasingly poor behavior and ...

Thomas Schares, MD, MBA, an anesthesiologist with Somnia Anesthesia who serves as chief of anesthesiology for Desert Regional Medical Center in Palm Springs, Calif., discusses the phenomenon known as ...

“When the sociologist Diane Vaughan came up with the term ‘the normalization of deviance,’ she was referring to NASA administrators’ disregard of the flaw that caused the Challenger space shuttle to ...

Peter Matthews talks with Battalion Chief Grant Tinker about the normalization of deviance, often mistaken for complacency, and how deeper in the fire service and carries serious consequences. In this ...