According to data from KISSmetrics, 71 percent of consumers have ended a business relationship due to a poor customer service experience so having a quality customer-service team is critical to your ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

SEATTLE — To gain your confidence, con artists lie about who they are. They impersonate IRS agents, debt collectors, bankers, Social Security Administration employees, and law enforcement. These days, ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...